Cashless refund requests are made online directly on the following link:
The claim period is open until October 31, 2019
Refunds can only be made for wristbands with more than 150 MAD remaining and only on a Moroccan bank account.
Friday 11th October : 12h to 5h
Saturday 12th October : 12h to 5h
Sunday 13th October : 12h to 5h
You can leave and re-enter if you have a 3 days pass.
There will be food stands during the festival.
Bringing the drinks from outside is forbidden on the festival (alcohol, plastic bottle (type water bottle, milk …), bottle / container or any other object in glass, water bottle, can).
Yes, the parking of Sofitel will be available to the festival-goers – see the signs.
Parking 1 et 2 reserved for festival-goers. Price: 5Dhr
The organization is not taking any responsibility in case of accident, damage or theft in the parking. No assistance will be provided to the insurance.
No shuttles from City center to Sofitel. You can use souiri taxis (approx. 30 MAD for the ride).
No lockers or deposit boxes.
Minors are allowed to enter the site, however they should have a piece of identification in case of checking. Remember that the sale of alcohol is prohibited to minors!!! After parties are forbidden to minors!!!
Yes, if the tickets have not already been sold out.
It is best to print your ticket, but you can also have it on your phone as an e-ticket.
No, the names on the tickets are not controlled at the entrance of the festival, it is the barcodes of the tickets that are scanned. However, it is mandatory to carry a piece of identification to certify that you are not minor.
No, if you are a disabled person, you must purchase your ticket to access the festival on the general ticketing section of the website. When you arrive at the entrance, you can then make yourself known to a security officer, who will allow you to access the festival through dedicated facilities.
Securing the public has become a priority in the organization of an event.
Here is a non-exhaustive list of instructions that could be put in place:
WEAR LIGHT CLOTHES TO ACCESS THE FESTIVAL QUICKLY.
We want to inform you that the event in which you participate is filmed and recorded; your image may appear in one of our video recordings or in one of our photo reports, which will be used for commercial or promotional purposes. You have a right to access the use of your image.
Just inform through email at the following e-mail address: firstname.lastname@example.org
Alcohol, plastic bottle (water bottle type, milk …), bottle / container or any other object in glass, water bottle, can.
Weapon, sharp object, blunt or dangerous (even artificial), umbrella with a sharp pointing end.
Illicit substances. It is strictly forbidden to consume or sell drugs during the festival. Any breach of the law may result in expulsion.
Drugs: Only allowed with adequate prescription.
All bags are forbidden (with the exception of small women’s handbags). Reinforced security checks at entrances, searches and palpations required. It will be possible to drop the bags at the entrance.
Recording device for images or sound (other than smartphone), audio broadcast device, megaphone, selfiestick, laser pointer.
The use of drones.
Canister (tin type), beverage carton (tetra pak type), metal can, barrel, water bag (camelback type), cooler.
Marking, spray can of paint.
Distribution of leaflets, flyers, tracts, promotional posters (except if you have an authorization).
Fireworks, Bengal fire, flare.
Animals (except guide dogs for the blind or accompanying).
And anything that could be considered dangerous for the organizer. This list can be adapted or completed at any time by the organizer.
Any sale not authorized by the organizer is strictly prohibited. Any confiscated item will be automatically destroyed on site